Frequently Asked Questions

Who can help me understand my bill?

For questions about your bill, please contact Ventra billing services at (618) 215-5212. You may also call us directly at (618) 833-1691 or email us at [email protected]. Please have your account number and the date you were seen available when you contact us. We are delighted to be of help.

How can I update my insurance information?

To make changes to the insurance information you provided when you visited the hospital, please callĀ  Ventra at (618) 215-5212.

Why did I receive two separate bills for my hospital visit?

When you visit a hospital that we staff, you will receive two separate bills. One bill will come from the hospital (covering the cost of the use of the facility and equipment, tests, and other overhead costs), and a second bill will come from Integritas or one of our sister companies, covering the cost of the care provided to you by the medical provider.

Can you help me find a local primary care physician?

Unfortunately, we are not able to recommend a local primary care physician, as we focus our efforts on emergency and hospitalist care in most of the communities we serve.

Do you offer a financial hardship discount?

To apply for a hardship discount, please download the Financial Hardship Policy and Application. Instructions for applying for the discount are included in the policy.

2250 North Illinois Avenue
Carbondale, IL 62901
[email protected] | 618.833.1691

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