Regional Manager, Hospital Services

 

Come work for one of the 2022 and 2023 “Best Places to Work in Illinois!”  

Become a part of a community that values each person’s unique contributions, doing a job that is different every day, engaging with people in a variety of healthcare environments and professions, and helping people in their greatest moments of need. Become an Integritas Regional Manager and embark on a journey of growth and service that will inspire you and others to be the best versions of themselves, while enjoying scheduling flexibility and a deep benefits program designed to support you and your family. Apply here!

So, what does a Regional Manager do?

The Regional Manager represents Integritas to the client hospital and forms a vital communications bridge between our client hospitals and the entire Integritas team. This position supports 4 hospitals in Illinois for Integritas, with the opportunity for additional locations. These hospitals range from the metro-east to Northern Illinois and are located in the following cities:

  • Du Quoin, IL
  • Jerseyville, IL
  • Morrison, IL
  • Iroquois, IL

Travel expectations are that you would be visiting each site 2-4 times per month. The Regional Manager ensures that the Emergency Department, Hospitalist Service, Urgent Care Clinics, and other hospital service lines are staffed and operating in a manner consistent with Integritas’s Values, Vision and Mission and service commitment to each client hospital. This is a leadership position, and the Regional Manager not only leads by example a large team of medical providers, but also serves as a leader/manager to site coordinator employees who work at the client hospitals for which the regional manager is responsible.

Position Requirements

  • Hospital-based/clinical experience required
  • Bachelor’s degree preferred, preferably in business or healthcare-related field
  • A minimum of two years of experience leading and managing teams
  • Proficiency in Microsoft Office required
  • Electronic health record system experience preferred
  • Willingness to work at multiple locations within a local region
  • Excellent communication skills (written and oral)
  • Able to manage multiple projects effectively and efficiently
  • Able to lead, train, and coach effectively
  • Professionally represents themselves and Integritas at all times

What is it like working for Integritas?

At Integritas, supporting our team members is our core commitment and we have created a benefits plan that promotes physical, financial, and emotional/spiritual wellbeing. We give our team members the flexibility they need to fulfill both their personal and work responsibilities.

This full-time position is eligible for benefits such as:

  • Health, dental, and vision insurance
  • Company-paid disability, life, and AD&D insurance
  • Paid leave – vacation, personal, caregiver, parental, bereavement
  • Employee Assistance Program
  • 401(k) safe harbor match with potential for profit sharing
  • Company-paid education and training, including up to $1,500 in education reimbursement
  • Company vehicle
  • Cell phone reimbursement
  • Home internet reimbursement
  • Gym membership or fitness app stipend

List of Duties and Responsibilities

Hospital Site Management and Client Relations

  • Resolve clinical-administrative issues within the client hospitals and keep lines of communication open with staff and others to ensure high employee morale and a professional atmosphere.
  • Serve as Integritas liaison to client hospitals/executive teams.
  • Build and maintain relationships with all disciplines throughout Integritas and the client hospitals based on mutual respect and trust.
  • Meet with client hospital leaders on a routine basis. Support development, communication and distribution of information as requested by client hospital administration and Integritas.
  • Coordinate client hospital tours for provider candidates.
  • Coordinate meetings between key staff, provider groups, and external customer groups.
  • Utilize non-clinical partners efficiently while considering the impact on the clinical hospital and patient care.
  • Give guidance and support to non-direct reporting site personnel such as scheduling, credentialing, recruitment, travel, etc.
  • Promote employee and provider engagement and empowerment in daily operations, including review of annual engagement scores through Press Ganey, in partnership with provider or appropriate leadership.

Provider Relations

  • Manage day-to-day operations by handling issues within the client hospital with providers and/or appropriate leadership. Foster an environment of continuous improvement and maintenance of high standards for service.
  • Strategize on how to improve relationships with our providers and how to address their needs.
  • Ensure compliance with established policies, procedures, quality assurance programs, safety and infection control policies and procedures.
  • Maintain knowledge of EMR.
  • Coordinate new hire provider orientation.
  • Meet regularly with providers to ensure the efficient flow of day-to-day activities.
  • Develop an environment among providers, HIM and other related staff that emphasizes clean, crisp patient charts resulting in more thorough and complete medical records.
  • Support and communicate Integritas’s values, vision, mission and strategic plan with staff, providers, and others.
  • Engage staff and providers by routinely rounding through the client hospital(s).
  • Collaborate with CMO and medical directors to relay potential clinical performance issues.
  • Meet frequently with and support Medical Directors to support and collaborate with the Education and Quality Department.

Oversight of Site Coordinators

  • Provide leadership, guidance, development opportunities, and support to the site coordinator(s).
  • Work with site coordinator(s) to ensure alignment of team goals with company goals and initiatives.
  • Oversee all aspects of site billing in correlation with the billing company.
  • Ensure timely and accurate submission of payroll and expense reports; manage staff and Integritas provider time-off requests.
  • Provide guidance and direction for data entry, maintenance of contact information, and metrics reporting in the CRM.

Individual, Team, and Company Participation

  • Monthly 1:1 Coaching Meetings with Leader Manager
  • Monthly 1:1 Coaching Meetings with Direct Reports
  • Other recurring team meetings
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